{"id":8932,"date":"2021-08-12T12:47:19","date_gmt":"2021-08-12T09:47:19","guid":{"rendered":"https:\/\/lyy.fi\/?page_id=8932"},"modified":"2023-09-05T12:29:51","modified_gmt":"2023-09-05T09:29:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/lyy.iwn.co\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>LYY&#8217;s Opening Hours<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">When is the office open?<\/summary><div class=\"ab-accordion-text\">\n<p class=\"has-text-align-left\">Our office at Ahkiomaantie 23 B does not currently have set opening hours, but please visit us to see if we are present or contact us to set up a meeting! We are normally at the office between 9 AM and 11 AM and 1 PM and 3 PM.  <\/p>\n\n\n\n<p class=\"has-text-align-left\">To set up a meeting, contact via email:&nbsp;<a href=\"mailto:lyy@lyy.fi\">lyy(at)lyy.fi<\/a>&nbsp;or by phone: +358 44 787 5670<\/p>\n\n\n\n<p>Our customer service at F-wing opens at 15th of August. <\/p>\n<\/div><\/details><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Wellness Pass<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">What\u00a0is\u00a0the\u00a0Wellness\u00a0Pass?<\/summary><div class=\"ab-accordion-text\">\n<p>The&nbsp;Wellness&nbsp;Pass&nbsp;is a&nbsp;service&nbsp;coordinated&nbsp;by&nbsp;the&nbsp;Student&nbsp;Union of&nbsp;the&nbsp;University&nbsp;of&nbsp;Lapland&nbsp;(LYY) for&nbsp;the&nbsp;Rovaniemi&nbsp;region,&nbsp;where&nbsp;those&nbsp;who&nbsp;purchase&nbsp;the&nbsp;Pass&nbsp;can&nbsp;use&nbsp;the&nbsp;wellness&nbsp;and&nbsp;fitness&nbsp;services&nbsp;and&nbsp;take&nbsp;advantage&nbsp;of&nbsp;other&nbsp;benefits&nbsp;brought&nbsp;by&nbsp;the&nbsp;Pass.&nbsp;&nbsp;<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">Who\u00a0can\u00a0buy\u00a0the\u00a0Pass?\u00a0<\/summary><div class=\"ab-accordion-text\">\n<p>Wellness Pass can be bought from the SykeTribe app. &nbsp;&nbsp;<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">How\u00a0can\u00a0I\u00a0buy\u00a0the\u00a0Pass?<\/summary><div class=\"ab-accordion-text\">\n<p>You&nbsp;can&nbsp;buy&nbsp;the&nbsp;Pass&nbsp;either&nbsp;while&nbsp;registering&nbsp;for&nbsp;the&nbsp;academic&nbsp;year&nbsp;at&nbsp;the&nbsp;University&nbsp;of&nbsp;Lapland&nbsp;or&nbsp;via&nbsp;SykeTribe app.<\/p>\n\n\n\n<p>If&nbsp;you&nbsp;buy&nbsp;the&nbsp;pass&nbsp;while&nbsp;registering&nbsp;for&nbsp;the&nbsp;academic&nbsp;year,&nbsp;your&nbsp;information&nbsp;will&nbsp;be&nbsp;added&nbsp;to&nbsp;the&nbsp;SykeTribe&nbsp;and&nbsp;you&nbsp;will&nbsp;get&nbsp;instructions&nbsp;on&nbsp;how&nbsp;to&nbsp;activate&nbsp;your&nbsp;pass&nbsp;membership.&nbsp;&nbsp;<\/p>\n\n\n\n<p>The&nbsp;pass&nbsp;is&nbsp;used&nbsp;via&nbsp;SykeTribe&nbsp;and&nbsp;you&nbsp;can&nbsp;also&nbsp;buy&nbsp;the&nbsp;pass&nbsp;directly&nbsp;from&nbsp;there.&nbsp;Please&nbsp;contact&nbsp;the&nbsp;student&nbsp;union&nbsp;if&nbsp;you&nbsp;cannot&nbsp;use&nbsp;the&nbsp;app&nbsp;for some&nbsp;justifiable&nbsp;reason.&nbsp;&nbsp;<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">What\u00a0is\u00a0the\u00a0price\u00a0of\u00a0the\u00a0Pass?\u00a0<\/summary><div class=\"ab-accordion-text\">\n<p>The\u00a0price\u00a0of\u00a0the\u00a0Pass\u00a0is 45 \u20ac for\u00a0the\u00a0whole\u00a0academic\u00a0year\u00a0and 35 \u20ac for\u00a0either\u00a0the\u00a0autumn\u00a0or\u00a0spring\u00a0semester. As an\u00a0opening\u00a0offer\u00a0for\u00a0the\u00a0new\u00a0service,\u00a0the\u00a0passport\u00a0will\u00a0be\u00a0available\u00a0at\u00a0Early\u00a0Bird\u00a0price\u00a0of 35 \u20ac for\u00a0the\u00a0entire\u00a0academic\u00a0year\u00a0until\u00a015th of\u00a0September. The\u00a0price\u00a0is\u00a0the\u00a0same\u00a0regardless\u00a0of\u00a0whether\u00a0it is\u00a0paid\u00a0during\u00a0the\u00a0registration\u00a0or\u00a0directly\u00a0in\u00a0the\u00a0app.\u00a0<\/p>\n\n\n\n<p>Using&nbsp;the&nbsp;services&nbsp;and&nbsp;benefits&nbsp;of&nbsp;the&nbsp;Pass&nbsp;requires&nbsp;obtaining&nbsp;the&nbsp;Pass&nbsp;in&nbsp;accordance&nbsp;with&nbsp;the&nbsp;valid&nbsp;price&nbsp;list.&nbsp;The&nbsp;purchase&nbsp;of&nbsp;the&nbsp;Pass&nbsp;is&nbsp;binding.&nbsp;Under&nbsp;no&nbsp;circumstances&nbsp;is LYY&nbsp;obliged&nbsp;to&nbsp;return&nbsp;the&nbsp;price&nbsp;paid&nbsp;by&nbsp;the&nbsp;user&nbsp;for&nbsp;the&nbsp;Pass.&nbsp;<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">How\u00a0do\u00a0I\u00a0use\u00a0the\u00a0Pass?\u00a0<\/summary><div class=\"ab-accordion-text\">\n<p>The&nbsp;Pass&nbsp;is&nbsp;used&nbsp;through&nbsp;the&nbsp;SykeTribe app.&nbsp;That&nbsp;is,&nbsp;you&nbsp;show&nbsp;your&nbsp;Pass&nbsp;from&nbsp;your&nbsp;smartphone&nbsp;to&nbsp;the&nbsp;service&nbsp;provider&nbsp;as&nbsp;agreed.&nbsp;When&nbsp;using&nbsp;the&nbsp;services,&nbsp;the&nbsp;user&nbsp;of&nbsp;the&nbsp;Pass&nbsp;is&nbsp;obliged&nbsp;to&nbsp;follow&nbsp;the&nbsp;instructions&nbsp;and&nbsp;regulations&nbsp;issued&nbsp;by&nbsp;the&nbsp;service&nbsp;provider.&nbsp;&nbsp;<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">When\u00a0is\u00a0the\u00a0Pass\u00a0valid?<\/summary><div class=\"ab-accordion-text\">\n<p>The&nbsp;Pass&nbsp;is&nbsp;valid&nbsp;in&nbsp;the&nbsp;autumn&nbsp;term&nbsp;1.6.-31.12.2023 and in&nbsp;the&nbsp;spring&nbsp;term&nbsp;1.1.-19.5.2024.&nbsp;The&nbsp;whole&nbsp;academic&nbsp;year&nbsp;(lukuvuosi)&nbsp;covers&nbsp;both&nbsp;terms. LYY&nbsp;reserves&nbsp;the&nbsp;right&nbsp;to&nbsp;change&nbsp;the&nbsp;dates&nbsp;of&nbsp;the&nbsp;Pass\u2019s&nbsp;service&nbsp;periods.&nbsp;<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">Is\u00a0the\u00a0Wellness\u00a0Pass\u00a0same\u00a0as\u00a0the\u00a0Sport\u00a0Pass?<\/summary><div class=\"ab-accordion-text\">\n<p>Sport&nbsp;Pass&nbsp;is no&nbsp;longer&nbsp;available,&nbsp;but&nbsp;has&nbsp;now&nbsp;been&nbsp;transferred&nbsp;to LYY. At&nbsp;the&nbsp;same&nbsp;time,&nbsp;the&nbsp;Pass&nbsp;offerings&nbsp;were&nbsp;expanded&nbsp;to cover non-sports&nbsp;services&nbsp;and&nbsp;the&nbsp;Pass&nbsp;was&nbsp;renamed&nbsp;the&nbsp;Wellness&nbsp;Pass.&nbsp;The&nbsp;Pass&nbsp;is&nbsp;implemented&nbsp;electronically&nbsp;and is&nbsp;activated&nbsp;in&nbsp;the&nbsp;Kide.app&nbsp;application&nbsp;when&nbsp;the&nbsp;passport&#8217;s&nbsp;service&nbsp;offering&nbsp;begins.&nbsp;<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">Does\u00a0the\u00a0Pass\u00a0contain\u00a0an\u00a0insurance?\u00a0\u00a0<\/summary><div class=\"ab-accordion-text\">\n<p>The&nbsp;Pass&nbsp;does&nbsp;not&nbsp;contain&nbsp;insurance, and LYY is&nbsp;not&nbsp;responsible&nbsp;for&nbsp;any&nbsp;damage. It is&nbsp;the&nbsp;responsibility&nbsp;of&nbsp;the&nbsp;Pass&nbsp;holder&nbsp;to&nbsp;take&nbsp;care&nbsp;of&nbsp;the&nbsp;appropriate&nbsp;insurance&nbsp;coverage.&nbsp;<\/p>\n<\/div><\/details><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Products and Services<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">Where can I buy LYY shirts?<\/summary><div class=\"ab-accordion-text\">\n<p>Please follow our social media for the latest information on the LYY shirts! <\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">Where can I reserve LYY&#8217;s sauna?<\/summary><div class=\"ab-accordion-text\">\n<p><a href=\"https:\/\/lyy.iwn.co\/en\/services\/sauna\/\">Reserve LYY&#8217;s sauna here.<\/a> You can check the reservation calender there.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">Where can I get LYY&#8217;s sauna&#8217;s key?<\/summary><div class=\"ab-accordion-text\">\n<p>You can get the key from our office at Ahkiomaantie 23. Please, contact us in advance to make appointment to get the key. <\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">Where can I buy LYY&#8217;s song book?<\/summary><div class=\"ab-accordion-text\">\n<p>LYY sells &#8220;Yhden t\u00e4hden Laulukirja&#8221; song books that are used at Sitsit. <\/p>\n\n\n\n<p>Song book costs 10\u20ac for member of LYY and 12\u20ac for others. <\/p>\n\n\n\n<p>You can buy your own at F-wing&#8217;s customer service point with cash or card payment.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">Where can I get the overalls?<\/summary><div class=\"ab-accordion-text\">\n<p>LYY doesn&#8217;t organize and sell the student overalls. You can get your overalls from <a href=\"https:\/\/esnlapland.eu\/\">ESN Lapland<\/a> or your <a href=\"https:\/\/lyy.iwn.co\/en\/association-work\/associations\/\">subject association<\/a>.<\/p>\n<\/div><\/details><\/div>\n","protected":false},"excerpt":{"rendered":"<p>LYY&#8217;s Opening Hours The Wellness Pass Products and Services<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-8932","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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